SendCoop has zero tolerance for spam. Every customer must follow this policy, and we monitor bounces, complaints and list quality to enforce it.
Permission is required
- Only email people who signed up to hear from you, or who bought from you and were told they would get email.
- Never send to bought, rented, shared or scraped lists.
- Keep proof of consent, such as the form and the date someone signed up.
Every email must
- Have a working unsubscribe link. SendCoop adds one and processes it automatically.
- Show who sent it, with an honest From name and a valid postal address where the law requires it.
- Have a subject line that matches the content.
What we watch
High bounce rates, spam complaints above 0.1% or signs of a purchased list can lead us to pause sending while we review the account.
Report abuse
If you received an unwanted email sent with SendCoop, forward it to hello@sendcoop.com and we will investigate.