This page explains how billing works. It is part of our terms of service.
Plans
Plans are billed in advance in US dollars, monthly or yearly, and renew automatically on your card until you cancel. Your card is stored by our payment processor, Stripe; SendCoop never sees your full card number.
Changing plans
When you move to a bigger plan, it starts straight away. Any unused time on your current paid plan is taken off the price. Moving from a yearly plan to a monthly plan takes effect when the paid year ends.
Cancelling
You can cancel at any time under Settings → Subscription. Cancelling stops future renewals; your plan stays active until the end of the period you have paid for.
Credit packs
Sending credits are a one-time purchase. One credit sends one email. Bought credits are used after your plan’s monthly credits run out and do not expire while your account is open.
Refunds
Fees already paid, for plans or credit packs, are not refundable unless the law requires it. If you were charged by mistake, for example twice for the same order, contact us and we will refund the duplicate charge.
Failed payments
If a renewal payment fails, we let you know so you can update your card and pay the open invoice under Settings → Subscription.
Questions
Billing questions: hello@sendcoop.com.