Change, upgrade or cancel your plan
Switch to another SendCoop plan, manage billing and invoices, turn off recurring billing or cancel your subscription.
Everything about your plan lives under Settings in the Billing & Plan group. You can switch plans, see invoices, update your billing details and cancel.
See your current plan
- In the left sidebar, click Settings.
- Click Subscription.
The Subscription & Credits page shows your Current plan, the Next billing date, whether Recurring billing is on, and your remaining credits. Below that, Invoices & Logs lists your invoices (with Download) and subscription activity.
You can also open it from the account menu at the top right with Subscription & credits.
Change or upgrade your plan
- On the Subscription page, click Change plan.
- Pick a plan and click Switch to this plan.
- If the new plan needs payment, follow the checkout: Plan, Billing (your billing address) and Payment.
Plan changes take effect immediately.
Update billing details
Click Settings, then Billing, to add or edit your Billing Address and your Payment Method.
Stop at the end of the billing period
If you want to keep using SendCoop until the period you have paid for ends:
- On the Subscription page, click Disable recurring.
- Confirm.
Your subscription then ends at the end of the current period, and you are not charged again. Click Enable recurring if you change your mind before then.
Cancel straight away
- On the Subscription page, click Cancel subscription.
- Confirm.
Cancelling ends the subscription right away, and your remaining plan credits are removed. If you want to keep access until the end of the period you have paid for, use Disable recurring instead.
Before you cancel
- Export any contacts you want to keep. See Import and export contacts.
- Disconnect your stores if you no longer want them linked. See Store settings, cart tracking and consent.